HELM Recovery

Navigating Healing Together.

FAQ

Everything you need to know about HELM Recovery

About the Program

  • A: HELM Recovery is a 16-week intensive outpatient substance abuse treatment program specifically designed for California veterans. We combine Matrix Model and Seeking Safety evidence-based approaches delivered via secure telehealth.

  • A: HELM Recovery was founded by Lawrence B. Librando, MSL, a Navy veteran with 24 years of service and proven healthcare leadership experience, specializing in evidence-based treatment programs and systematic operational excellence

  • A: HELM is both a nautical term (the steering mechanism of a ship) and represents our mission to help veterans navigate their recovery journey. Our tagline is "Navigating Healing Together."

  • A: Yes. HELM Recovery is 100% veteran-owned and operated, founded by Navy veteran Lawrence B. Librando.

Eligibility & Enrollment

  • A: California veterans with substance use disorders who:

    • Require intensive outpatient level of care

    • Are located in California during treatment

    • Have access to computer/tablet/smartphone with internet

    • Have private space for confidential sessions

    • Are motivated for recovery

  • A: No. We meet you where you are and help you work toward your recovery goals. However, you should not be intoxicated during sessions.

  • A: Yes. We specialize in co-occurring disorders, particularly PTSD and substance use disorders. Our program is specifically designed to address both simultaneously.

  • A: VA referral is preferred but not always required. Contact us to discuss your specific situation.

  • A: Perfect! That's exactly why we offer telehealth. You can participate from anywhere in California with internet access.

Program Details

  • A: The main program is 16 weeks (4 months). Optional continuing care support is available after completion.

  • A: Three 3-hour group sessions per week - Monday, Wednesday, and Friday. Session times are scheduled based on cohort needs.

  • A: Each 3-hour session includes:

    • Check-in with fellow veterans

    • Education component on recovery topics

    • Group discussion and peer support

    • Skills practice and homework assignment

  • A: The program focuses on group therapy (research shows group is highly effective for substance use disorders). Individual progress monitoring sessions are included as needed.

  • A: Yes! Family education sessions are offered during Weeks 5-12. Family members are invited and encouraged to participate.

  • A: Contact your counselor as soon as possible at (951) 290-7317. More than 3 unexcused absences may result in program review. Regular attendance is essential for success.

  • A: Yes. Recovery happens between sessions, not just during them. Homework helps you practice skills and apply learning to daily life. Homework typically takes 15-30 minutes per assignment.

Technology & Telehealth

  • A: You need:

    • Computer, tablet, or smartphone

    • Internet connection (reliable, not necessarily super-fast)

    • Camera and microphone (built-in is fine)

    • Private, quiet space for sessions

  • A: We use SimplePractice, a HIPAA-compliant telehealth platform designed for healthcare. It's simple to use - just click the link in your email.

  • A: No downloads required. SimplePractice works in your web browser. There is an optional mobile app if you prefer.

  • A: Technical support is available:

  • A: Yes. SimplePractice is fully HIPAA-compliant with encrypted video, audio, and data transmission. We take your privacy seriously.

  • A: We have backup plans including phone participation. Technology issues happen - we'll work with you to ensure you don't miss treatment.

Cost & Insurance

  • A: Cost varies based on insurance coverage. The program is designed to be covered by VA Community Care authorizations.

  • A: Yes. We are a VA-authorized provider and accept VA Community Care authorizations.

  • A: Contact us to discuss options. We can help coordinate VA authorization or discuss alternative payment arrangements.

  • A: We are exploring credentialing with private insurance. Contact us to discuss current insurance options.

  • A: Contact us at (951) 290-7317 to discuss payment options and arrangements.

  • A: This depends on your specific VA authorization or insurance coverage. We'll verify your coverage before treatment begins.

Clinical Approach

  • A: The Matrix Model is a structured, evidence-based treatment approach with over 30 years of research. It combines cognitive-behavioral therapy, relapse prevention, family education, and social support development.

  • A: Seeking Safety is an evidence-based treatment specifically designed for co-occurring PTSD and substance use disorders. It focuses on creating safety in four areas: emotional, physical, behavioral, and thinking.

  • A: Research shows 44.6% of veterans with PTSD also have substance use disorders. Matrix Model provides structure and addresses addiction; Seeking Safety addresses trauma. Together, they create comprehensive treatment.

  • A: Yes. All counselors receive training in military cultural competency. Our founder is a Navy veteran, and all groups include only veterans.

  • A: All counselors hold current California CADC 2 or CADC 3 (Certified Alcohol and Drug Counselor) certification. They receive specialized training in Matrix Model, Seeking Safety, and veteran cultural competency.

  • A: No. Our program is effective for all substances including alcohol, opioids, stimulants, marijuana, prescription drugs, and multiple substances.

  • A: We coordinate with your VA providers who prescribe MAT medications (like Suboxone, Vivitrol, etc.). We support and integrate MAT into the recovery process but don't prescribe medications ourselves.

Safety & Crisis

  • A: Crisis support available:

    • Call your HELM Recovery counselor: (951) 290-7317

    • Veterans Crisis Line: 988, Press 1 (24/7)

    • National Suicide Prevention Lifeline: 988

    • Emergency services: 911

  • A: Relapse is often part of recovery. Contact your counselor immediately at (951) 290-7317. We'll work with you to get back on track without judgment. Honesty about relapse helps us help you.

  • A: We encourage working toward abstinence, but we meet you where you are. You should not be intoxicated during sessions. Honesty about your substance use helps us provide appropriate support.

  • A: Tell your counselor immediately or call:

    • Veterans Crisis Line: 988, Press 1 (24/7)

    • National Suicide Prevention Lifeline: 988

    • Emergency services: 911

    We take safety seriously and will work with you to create a safety plan.

After Program Completion

  • A: You'll receive:

    • Comprehensive discharge summary

    • Personalized relapse prevention plan

    • Continuing care recommendations

    • Community resource connections

    • Option to join alumni support groups

  • A: Yes. We offer optional continuing care including alumni support groups, booster sessions, and ongoing care coordination with VA providers.

  • A: Matrix Model research shows program completion rates >70% and sustained abstinence at 6-month and 12-month follow-up. Seeking Safety shows significant reductions in PTSD symptoms and substance use.

  • A: Recovery is a lifelong process. We'll help you develop a continuing care plan which may include ongoing VA services, 12-step meetings, alumni groups, and other community support.

Getting Started

  • A: Call (951) 290-7317 or email info@helm-recovery.com. We'll schedule a brief screening call to determine if our program is right for you.

  • A:

    1. Initial phone screening (15-20 minutes)

    2. Insurance/authorization verification

    3. Comprehensive intake assessment (60-90 minutes)

    4. Treatment plan development

    5. Group placement and orientation

    6. Begin treatment (next available Monday)

  • A: Intake is typically completed within 1 week of initial contact. Treatment begins the following Monday.

  • A: Call us for a no-obligation consultation. We'll discuss your situation and help you determine if our program is a good fit. If not, we can help you find appropriate resources.

Still Have Questions?

We're here to help.

Contact Us

Crisis Support:

Veterans Crisis Line: 988, Press 1 (24/7)